Frequently Asked Questions
Everything you need to know about shopping with VisitGreenvilleSC
What are your standard shipping times?
We typically process and ship orders within 1-3 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are looking into expanding our shipping options to international customers in the near future.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are the products on your site authentic?
Yes, we work directly with verified manufacturers and local artisans to ensure that every product sold on our store meets our high standards for quality and authenticity.